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Error 6

Author: Reference Number: AA-00206 Views: 16538 Created: 2013-11-06 09:59 AM Last Updated: 2018-05-07 04:45 PM 0 Rating/ Voters

If you have Legacy:

1. Close Legacy.
2. Update your Legacy program.

LEGACY: http://www.legacyfamilytree.com/DownloadLegacy.asp

LEGACY 8 or earlier: http://support.legacyfamilytree.com/article/AA-00899

3. Browse on your computer to Documents>Legacy Family Tree>_AppData>USR and delete the entire USR folder.
4. Try reducing the size of your family file by compacting it (click on File and select File Maintenance > Compact Family File and click Proceed.
5. Next run File Maintenance to fix any problems in the family file (click on File and select File Maintenance > Check/Repair and proceed
as prompted by the screens).
6. If error 6 happened while creating a report, chart or Web pages. click the Reset button in the lower right corner of the main report window or the Web Page Creation and confirm the reset.
7. Reselect your report, chart or Web pages options as needed.
8. After you have done these steps, please try creating the report, chart or web pages again.

Legacy should be free error 6.

If you have Legacy 7.5 or earlier try these steps:

1. Please delete all the files from the C:\Legacy\Temp folder.
2. Download the final release (build) of your version.

LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final release (build) of your version. You may also wish to read "How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer" at http://support.legacyfamilytree.com/article/AA-00897.

3. Try reducing the size of your family file by compacting it (click on File and select File Maintenance > Compact Family File and click Proceed.
4. Next run File Maintenance to fix any problems in the family file (click on File and select File Maintenance > Check/Repair and proceed
as prompted by the screens).
5. If error 6 happened while creating a report, chart or Web pages. click the Reset button in the lower right corner of the main report window or the Web Page Creation and confirm the reset.
6. Reselect your report, chart or Web pages options as needed.
7. After you have done these steps, please try creating the report, chart or web pages again.

Legacy should be free error 6.