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Backup Errors and Issues

Author: Reference Number: AA-00278 Views: 17808 Created: 2013-11-07 11:51 AM Last Updated: 2016-06-09 10:41 AM 0 Rating/ Voters

The backup problem that some of our users experience has discussed many times on the Legacy User Group and our technical support staff has worked frequently with users who get this problem. So far we have not been able to duplicate the error on our computers and do not know its cause or solution. If Legacy has any difficulty creating a backup file, try these solutions:

  • Users have reported that they can successfully backup from any tab EXCEPT the Family tab. They get error-free backups from the Legacy Home, Pedigree, Descendant, Chronology and Index tabs.
  • Some Legacy users have reported that check marking only Legacy family file (data) allows them to backup without error 91.
  • Reset Legacy’s temporary folder by clicking on Options on the menu bar, then select Customize and click the Locations tab. Next, click the Reset button for the 'Location of Temporary Files'.
  • With Legacy closed, delete the Backup.USR (backup settings) file from the Legacy folder on your hard drive. This file will be re-created to its default settings when you restart Legacy.
  • Work-around: For users of Windows XP and higher, Open the Data folder, then right-click on your family file and select Send To > Compressed (zipped) folder on the popup menu. The backup file is then created in the Data folder. Please visit http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files#1TC=windows-7 for a free video demonstration.
  • Work-around: Use WinZip. This program can be downloaded free by visiting www.WinZip.com.
  • One sure fire way to resolve the backup problem is by updating Legacy, even if you have the most recent build.

LEGACY: http://www.legacyfamilytree.com/DownloadLegacy.asp

LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final release (build) of your version. You may also wish to read "How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer" at http://support.legacyfamilytree.com/article/AA-00897. 

• If Legacy is never prompting you to make a backup when you exit, please reset the prompts and reminder message options.  Please visit Optional Reminder Messages and watch the free demo video.