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I did not receive the reminder email to join the live webinar. Can I still join?

Author: Ron Cannon Reference Number: AA-01027 Views: 11380 Created: 2015-12-21 03:33 PM Last Updated: 2015-12-21 03:33 PM 0 Rating/ Voters

Yes, since the reminder email is sent from the citrixonline.com or gotowebinar.com domain, please:

  • Make sure your email software has permitted the acceptance of emails from these domains
  • Make sure your Internet Service Provider has not black-listed these domains
  • Check your junk/spam folders

If you still do not receive the reminder email, you can:

  • Click the link in the confirmation email you received when you registered for the webinar
  • Visit the webinar's registration page at http://familytreewebinars.com/upcoming-webinars.php and click the blue Register button. Then fill in the information, and click the "Join Webinar in Progress" button.
  • Contact Citrix at support@citrixonline.com and ask them to check their "Blocked Email filter" list to ensure your email address is not on it. When Citrix receives three undeliverable emails back from an email address their system automatically adds the email to this list, and therefore you will not receive the emails. Ask them to remove your email from this list.