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Error Messages & Problems

151 Media - [Picture or media file name] was not found within the media subdirectories

[Picture or media file name] was not found within the media subdirectories: Pictures, sound, video, or document files are missing. When you import information from a GEDCOM, PAF or Legacy file from a different computer containing references to picture, sound,…

152 Media - What Happened to the Scan Button in Legacy?

The Scan option is now in each Media Gallery under Add Media. The advantage to using the Scan option in Legacy is that your picture is directly linked to that Media Gallery you're scanning through, but if you use your own scanner software, you have many more…

153 Media (pictures) - Not Supported. This is an unsupported file format.

When adding a picture, a user will get a message "Not supported" or "This is an unsupported file format" if they select a PDF file, a zipped media backup file or a PSD (Photoshop Document) file, etc. Legacy only supports the following picture formats: .BMP…

154 Media relinker Freezing/crashing

Are you having a problem with Legacy Crashing if you use the Media Relinker or in File- Open ask Legacy to make a list of Legacy files on your computer? The problem is the recent updates of Windows 10. When Windows 10 does a major update it creates a folder…

155 Message File Record #xxxxx was not found, etc.

1. Please use My Computer to browse into the Legacy folder on your hard drive. 2. Next delete all files with a .LNG extension from the Legacy folder. 3. Re-install Legacy Family Tree. You can download Legacy Family Tree from our web site by visiting http://www.legacyfamilytree.com/DownloadLegacy.asp.R

156 Missing pictures/media in Legacy 7.5 and earlier

Missing pictures in Legacy 7.5 and earlier could be a real problem, especially if pictures were kept in different folders. If you have Legacy 8, finding missing pictures/media is easy. Click Here for more information. Background: Legacy Family Tree does not…

157 More than one family file of the same name, but with different numbers of people

Sometimes users discover they have more than one family file with the same name or very similar names. They are in different places on their computer and have different numbers of people. It is easy to get confused about which file to use or to blame Legacy…

158 Network Error 3 and/or HTTP Error 404: File not found

Exit Legacy and download the full setup of Legacy from our web site. If your paid for Legacy Family Tree Deluxe Edition, please download the Standard Edition (free) which has the deluxe features locked inside it. Run/open the file to install. LEGACY: http://www.legacyfamilytree.com/DownloadLegacy.aspR

159 No Disk error

No Disk error: You can solve some computer problems by checking a drive for errors. For example, you can check your computer's primary hard disk to fix some performance issues, or you can check an external hard drive if it's not working properly. Open Computer…

160 NOREC error

The Individual File contained an invalid entry in record NOREC. Field#=1 Legacy uses record 0 for special features and these records should all be empty. Run File > File Maintenance > Check/Repair twice and if you get this same message the second time,…