Error Messages & Problems

When you get a Script Error in Research Guidance, click the No button repeatedly (5 or 6 times or so) until the message goes away. The Script Error is an annoyance, but once you click through it Research Guidance will work normally. The following steps may…

Run-time Error 20314: Medical Express capability is required to use this function Legacy is probably trying to access a TIFF image. The Lead company has a "Medical" set of files for reading certain picture files. You can try converting your picture from TIFF…

• Sometimes there are user settings that may cause screens and lists to appear blank. 1. Please click on Options on the ribbon and select Customize. Next, click the Options for Default Settings > Reset to Legacy-Defaults button at the bottom of the screen,…

Screens do not fit properly or run off the edges of the monitor... Here are some things to try: To close a window you can usually press the Esc key. The next time it's opened, it fits entirely on the screen. You can use the keyboard shortcut Alt+Space, which…

Spell Check does not work Please download and save the file listed below to the C:\Windows\System folder on your hard drive (or C:\WINNT\System32 folder depending on your operating system). If your system will not let you replace it because of an existing…

Strong Vault is malware. You can find out more at the following web sites: http://community.norton.com/t5/Tech-Outpost/Strong-Vault-malware/td-p/880536 http://blog.teesupport.com/how-to-uninstall-strong-vault-completely-remove-strong-vault-online-backup-manually…

When Legacy first starts up it makes a call to a Windows API to get the My Documents folder for the current user. If Legacy gives you either of the following error messages then that call failed to return a folder. Please contact Support@LegacyFamilyTree.com…

System Error. Code: 8. Not enough storage is available to process this command. The solutions are: 1. Reboot your computer. The problem will probably go away. If you are in the habit of having a lot of other programs running, also consider closing them to…

Text Does Not Fit in Screens and Grids Text, screen and icon fit in Legacy screens is dependent on Legacy, monitor settings and screen drivers. The first thing to try is resizing the window or grid to see if the text is now legible. If that does not work,…

Text files - Legacy9update[1].txt and news9[1].txt - open when Legacy starts. How do I stop this? • Legacy uses Internet Explorer as its internal web browser. Some settings need to be changed to their defaults. Start Internet Explorer (even if a different…