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Error Messages & Problems

21 Dell Resources CD Message

This problem is arising from the Windows Installer and the Dell Resource CD setup file. To resolved the issue uninstall the Dell Resource CD in the add/remove program tool on your computer. You may need to clean-up the Dell Resource CD entry using the Windows…

22 Do you want to create [name of fdb file] as a new Family File?

• File in the 'List of Files Found': We have observed in Legacy, if you have deleted or moved a family file, when you click on File > Open File > "Have Legacy create a list of files to choose from" that the name of the file will still be in the list.…

23 Emails from FeedBlitz - Are They Spam?

FeedBlitz is a company we have hired to deliver our newsletters. Despite the sound of their name, they are not spammers. They are a company that specializes in legitimate email newsletter delivery that is verified not to be spam. They go to great lengths…

24 Error - PROPSYS.dll

PROPSYS.dll is not a file that Legacy installs. A Google search of the Internet reveals that PROPSYS.dll problems occur when key operating system files become misconfigured, deleted or damaged. Please visit http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/propsysdll-error-messa&

25 Error 0 - Error Opening Database

Error 0 - Error Opening Database If the Error 0 occurs in tandem with Error 91 or other errors, copying DAO360.DLL from the C:\Program Files (x86)\Common Files\microsoft shared\DAO folder into the C:\Windows\SysWOW64 folder and the C:\Windows\System32 folder…

26 Error 1007 - Decompression unsuccessful

Please make certain that your system has enough memory -- 256 MB is minimum. Please update your Legacy program. LEGACY 8: http://www.legacyfamilytree.com/DownloadUpdate.asp LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download…

27 Error 103

Error 103 can be an extremely broad problem. One user with the problem was able to fix it by simply copying his family file manually from where it into Documents in the Legacy Family Tree\Data sub-folder.

28 Error 13 - Type Mismatch

Error 13 - Type Mismatch Please try each step until the error no longer occurs. 1. Delete the profile.dbm file: Legacy 8 and 9: Close Legacy and browse on your computer to Documents>Legacy Family Tree>_AppData>USR and delete the profile.dbm file.…

29 Error 1706 - No valid source could be found for [program name]. The windows installer cannot continue.

This is a problem with the Windows Installer and does not originate with Legacy. There is still a program Installer configuration file (usually belonging to SmartSound QuickTracks, Turbo Tax or AutoCAD) on your computer that is starting when Legacy tries…

30 Error 2006 - Invalid tools collection

Please do a complete uninstall and then reinstall to fix the Error 2006. Before you begin, backup your family file and multimedia (pictures, sound, video, etc.) to a safe place. 1. Browse into the Legacy folder on your hard drive (by default this is C:\Legacy)…