Error Messages & Problems

This could be caused by bad sectors on your hard drive. Run ScanDisk on your computer to fix any bad sectors. Then run File > File Maintenance > Check/Repair on your file. To run ScanDisk on Windows XP, left click on My Computer, select Properties >…

Error 3043 - "Error Reading Individual: Disk or Network Error" or "It Happened At: NameList. InitialSetup - 0" or similar message 1. Run File Maintenance - Check/Repair: LEGACY: Please see the article "How to Check/Repair your family file - Legacy" at http://support.legacyfamilytree.com/article/AA-00749&

Export your file to a new Legacy file. Open your file and go to file menu at the top and choose export>Legacy file. In the following browse window name your new file at the bottom, browse to where you want to save the new file (I recommend the default…

Locking files are temporary files that automatically delete themselves when you close a program that uses MS Access databases. Sometimes they don't automatically delete and that can cause problems. Normally a simple reboot will force them to close but sometimes…

If you cannot get into Legacy because of "Runtime error '3159': Not a valid bookmark" and Legacy is locked up (frozen): 1. Open the Task Manager by right-clicking an empty area on the task bar and then clicking Task Manager , or by pressing Ctrl+Shift+Esc…

Error 3163 when opening/converting family file in Legacy 8.0: 1. Start over in your previous version of Legacy. It should still be installed on your computer. 2. Open the original, unconverted version of the family file or restore it from the new backup copy…

If you get error 3163 when opening and converting a family file in Legacy Family Tree: 1. Start over in your previous version of Legacy. It should still be installed on your computer. 2. Open the original, unconverted version of the family file or restore…

Error 3167 - Can't open family file • The easiest way to "repair" this error is to restore your family file from a backup copy. Please visit Backup & Restore - how to restore a Legacy 8 file . • If restoring from a backup file is not an option, with…

If you get error 3191 when converting a family file in Legacy there are some different approaches you can try. • Repeatedly click Yes in the error message box 1. Click Yes in the Error 3191 message box. If error 3191 repeats, keep clicking Yes and it will…

1. Close and restart your computer. Often this is all you need to do. 2. lease perform File Maintenance. File Maintenance will repair index errors, correct common record problems, remove references to unused information, and compact the family file. Here…