Error Messages & Problems

Starting with Windows Vista, the Microsoft Jet files are installed as part of the operating system files. If you have a Windows Vista or higher computer you don not need to download Microsoft Jet Service Packs. If you have Windows XP or earlier, we strongly…

Run-time error 365 is very rare. Before you do anything else, backup or copy your family file to a safe place: 1. Do a thorough scan of you computer for viruses as well as spyware. 2. Clean up the temporary files on your hard drive (Programs > Accessories…

1. This is a rare error that can usually be fixed by re-installing Legacy from the Web. There is no need to uninstall the program. LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899…

Run-time error 380 is most commonly caused an interrupted or incomplete download of the Legacy update file, but there may be other causes as well. This error does not cause any data to be lost and usually can be fixed by re-downloading the update file and…

Runtime Error ‘380’ Invalid Property Value in the To-Do List: 1. When you get runtime error 380 in the To-Do List, with Legacy closed please delete the ToDo.usr and ToDoRpt.usr files, if any. LEGACY: Open your Documents folder and browse into Legacy Family…

When you get “Runtime Error ‘380’ Invalid Property Value” when clicking Source Clipboard button in Legacy: 1. Please make sure that you have the most recent Legacy update by visiting http://www.legacyfamilytree.com/DownloadUpdate.asp. The update has…

1. Repair your Legacy program by updating it. LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final release (build) of your version. You may also wish…

1. In Legacy 7.5 or earlier, click on Options > Customize and choose the Other tab. 2. Click the Database Management button in the lower left corner. The Geo Location Database - Setup screen will open. 3. Click the Compress button to compact the Geo database…

1) Go to File > Export > Export to a New Legacy Family File (In versions prior to Legacythis will be File > Export to > Legacy File) 2) Give the file you will export to a new name and click Save. 3) The Export screen will open. Leave everything…

If you get an Error 400 message then follow these instructions. 1. Find the file called vsocx6.ocx on your chard drive. It will be located in: 32-bit WINDOWS COMPUTERS: C:\Windows\System32 64-bit WINDOWS COMPUTERS: C:\Windows\SysWOW64 2. Right click on it…