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Windows 64-bit operating systems and Legacy

Author: Jim Terry Reference Number: AA-00394 Views: 12540 Created: 2013-11-11 03:13 PM Last Updated: 2016-06-01 10:04 AM 0 Rating/ Voters

The final build of Legacy Family Tree 6.0 and newer are the only versions of Legacy that are completely compatible with the Windows 10, Windows 8, Windows 7 and Windows Vista 64-bit operating systems. Please visit http://support.legacyfamilytree.com/article/AA-00897 for additional information.

Versions 4.0 and 5.0 can be made to run on the Windows 8, Windows 7 and Windows Vista 64-bit operating systems with some modifications and a download from Microsoft.

Using Different User Accounts:  If people are using Legacy 5.0 or earlier in different user accounts, when you go into Legacy after switching accounts, you'll need click Options and select Customize > Locations.  Next click on the Reset button next to the "Location of temporary files" field before creating reports, or doing a Check/Repair, etc.  If you installed in Admin account and are using Legacy strictly under the user account, go there and click on the Reset button to set the path to the correct Temp folder

Help File:  The Help files are not being updated in Legacy 5.0 or earlier.  If you are using one of these earlier programs, you must download the WinHlp32.exe file from Microsoft. Once the WinHlp32.exe patch is downloaded/installed you will able to access the Help files in Legacy as well as other programs that are not yet updated or that are not going to be updated.

Please go to http://support.microsoft.com/kb/917607/en-us where you'll find information about this problem and links to download the WinHlp32.exe file.  There are two options to download:

Windows6.0-KB917607-x86.msu For 32-bit Vista (most people users will use this download)
Windows6.0-KB917607-x64.msu For 64-bit Vista

Versions 2.0 and 3.0, which are 16-bit programs, are totally incompatible with the Windows 7 and Windows Vista 64-bit operating systems. No amount of modifying, patching or downloading will ever make them work. If you try to install them you will get a message:

“The version of this file is not compatible with the version of Windows you’re running. Check your computer’s system information to see whether you need an x86 (32-bit) 04 x64 (64-bit) version of the program, and then contact the software publisher.”