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Error 13 - Type Mismatch

Author: Jim Terry Reference Number: AA-00213 Views: 8309 Created: 2013-11-06 10:43 AM Last Updated: 2017-04-24 02:40 PM 0 Rating/ 2 Voters

Error 13 - Type Mismatch

Please try each step until the error no longer occurs.

1. Delete the profile.dbm file:

Legacy 8 and 9: Close Legacy and browse on your computer to Documents>Legacy Family Tree>_AppData>USR and delete the profile.dbm file. 

Legacy 7.5 OR EARLIER: Skip to next step.

2. Delete the USR folder (user customization files):

LEGACY8 and 9: Open your Documents folder and browse into Legacy Family Tree\ _AppData\Usr and delete the USR folder.  There is no family data in any of these files, so deleting them does not delete your data. Upon start up, Legacy will recreate the files to their default settings.

LEGACY 7.5 OR EARLIER: Browse into C:\Legacy folder on your hard drive and delete the .usr files, with one exception. Make sure you do not delete plain Legacy.usr. There is no family data in any of these files, so deleting them does not delete your data. Upon start up, Legacy will recreate the files to their default settings.

3. Uninstall Legacy Family Tree:

Legacy 8 and 9:  http://support.legacyfamilytree.com/article/AA-00926

Legacy 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00682

After you uninstall using the above guide you can download Legacy using the below links:

LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp

LEGACY 8 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final revision (build) of your version.

When you download, please keep in mind that, many Legacy users have Internet security software (firewall, antivirus program, popup blocker, anti-spyware program, etc.) that blocks Legacy. (Some of the programs that will block Legacy include programs made by Kaspersky, McAfee, and Trend Micro, etc. These anti-virus programs actually contain spyware, adware and dialers. ) To get around this, the makers of many of these applications have instructions for adding programs like Legacy to an "Allowed" or "Trusted" or “Exception” or “Authorized”  list, etc. Please make sure that Legacy is added.