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Error Messages & Problems

1 Customer Number Won't Unlock Deluxe Features Featured

Legacy customer numbers are version specific. For example, a Legacy Family Tree 7.5 customer number will not unlock the deluxe features in Legacy Family Tree 8.0. A customer number will look something like 80-123-456-78 (for version 8); 70-123-456-78 (for…

2 I just bought Legacy Deluxe but didn't get a deluxe customer number Featured

If you ordered Legacy Deluxe online, your Deluxe Customer Number will be emailed to you by 5:00 p.m. PST the following business day. (We are closed weekends and major U.S. holidays.) If you lost your Deluxe Customer Number please contact us. The Deluxe Customer…

3 !Fix this Address

If after doing a Check/Repair you get an error about "!Fix this Address", download the latest build of Legacy by visiting: LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899…

4 !Fix This Temple

If after doing a Check/Repair you get an error about "!Fix this Temple", download the latest build of Legacy by visiting: LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899…

5 Actbar.OCX and Secunia Personal Software Inspector

Secunia Personal Software Inspector (PSI) will flag Actbar.OCX as an old file; however Legacy still uses it. Actbar.OCX is actually a low security risk. If you delete it Legacy won't work any longer and it will have to be updated. Please visit http://www.legacyfamilytree.com/DownloadUpdate.asp…

6 All General Notes are missing

• The Notes screen has three tabs: General, Research and Medical. The tab with an asterisk, for instance * General, is the one with information on it. If there is no asterisk (*) there is no information on that tab. If Notes opens to a tab with no information,…

7 APPCRASH - Application Name: Legacy.exe

Update critical system drivers, in particular the video driver. The NVIDIA driver has been a problem with many users. If you have an NVIDIA driver: 1) Right click on the Legacy icon. 2) Select "Run with Graphics Processor" 3) Select "Integrated Graphics"…

8 AU code not accepted in the Premium Edition

If the AU code isn't accepted when trying to enter it the first time in Internet > Check for Legacy Update, close Legacy and using Windows Explorer, navigate to the Legacy folder on your hard drive. Delete the Legacyx.lic file (where x is the Legacy version…

9 Automation Error

The Automation error usually means ‘Out of memory’. Try closing Legacy and then reopen it. This may fix the problem. If so, stop here and it probably won't repeat. If not: 1. Before you begin, write down your deluxe customer number. If Legacy is installed…

10 Backup Errors and Issues

The backup problem that some of our users experience has discussed many times on the Legacy User Group and our technical support staff has worked frequently with users who get this problem. So far we have not been able to duplicate the error on our computers…