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Error 372 - Failed to load control
| Author: Reference Number: AA-00238 Views: 13657 Created: 2013-11-06 04:13 PM Last Updated: 2016-05-23 12:12 PM |
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1. This is a rare error that can usually be fixed by re-installing Legacy from the Web. There is no need to uninstall the program.
LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp
LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final release (build) of your version. You may also wish to read "How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer" at http://support.legacyfamilytree.com/article/AA-00897.
2. Make certain that any spyware scanners or antivirus programs are temporarily disabled. It's important that if a spyware scanner wants to remove a file like ActBar.ocx that you do not allow it to do so, or the problem will just keep repeating.
If these steps fix the problem, you can stop here.
3. If the above steps do not fix the problem, then uninstall Legacy and then reinstall it. If this solves the problem, you can stop here.
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