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Error 3011 - Couldn't find object; Also problems updating to new version
| Author: Reference Number: AA-00289 Views: 17411 Created: 2013-11-07 01:05 PM Last Updated: 2017-08-16 06:01 AM |
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1. Repair the Error 3011 problems by updating your Legacy program.
LEGACY: http://www.legacyfamilytree.com/DownloadLegacy.asp
LEGACY 8 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final release (build) of your version. You may also wish to read "How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer" at http://support.legacyfamilytree.com/article/AA-00897.
2. Reset Legacy’s temporary folder by clicking on Options on the menu bar, then selecting Customize and clicking the Locations tab. Next, click the Reset button for the Location of Temporary File.
3. Run File Maintenance - Check/Repair. Click on File> File Maintenance > Check/Repair and follow the prompts. If the error messages occur during the Check/Repair process, click No to continue with the repair. Do step 2 twice if errors are found. After doing steps 1 and 2, try Legacy again. If the program works, you can stop here. No further repairs are needed. If the program is still not functioning correctly, proceed with the following steps.
4. Export your records into a new Legacy family file:
- Click File on the menu bar and select Export To from the file menu.
- Choose Legacy File from the submenu and proceed.
- Give the file you will export to a new name and click Save.
- The Export screen will open. If you have privacy settings in your file make sure you override them in the privacy options button (if you do not they will not be included in the export). Please click the large Start Export button. (If you get a message about sources, click Don't Assign a Source.)
- Use the new family file and delete the old one when you are satisfied with the results.
Try Legacy again. It should run without error 3011.
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