Error 3265 when using the Source Clipboard:
1. With Legacy closed, delete the .DBM files from the Legacy folder on your hard drive.
LEGACY: Open your Documents folder and browse into Legacy Family Tree\_AppData\DBM
LEGACY 7.5 OR EARLIER: C:\Legacy\Data
2. Delete any .NC files in Legacy’s Data subfolder.
LEGACY: Open your Documents folder and browse into Legacy Family Tree\Data
LEGACY 7.5 OR EARLIER: C:\Legacy\Data
3. Next download and install from our Web site the most recent update file to your Legacy program. This action will replace the deleted files.
LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp
LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final revision (build) of your version. You may also wish to read "How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer" at http://support.legacyfamilytree.com/article/AA-00897.
4. If the above steps fails to fix the problem, export your records into a new Legacy family file:
- Click on File > Export > Export to a new Legacy Family File.Give your new family file a name and click Save and the Legacy Export screen will open.
- Click the Privacy Options button to open the Privacy Options screen.
- In the lower half of the screen, under Override Private Settings, click the Check All button and then click Save.
- In the Legacy Export screen check mark Include general To-Do items and then click Start the Export.
- If the AutoSource Reminder screen opens, click the Don't Assign a Source button.
- The export will begin. When it's complete click OK.
- When asked "Would you like to open the file you just export to?" click the Yes button.
- Use the new family file and delete the old one when you are satisfied with the results.
5. Legacy should work now, but if all else fails... a user had success with a complete uninstall/reinstall.
Error 3265 "Item not found in this collection" can popup in Legacy when repairing error 3800:
1. Close the error 3800 message and follow these steps:
- Click on File > File Maintenance > Check/Repair.
- There are two screens, each with a Proceed button you must click.
- There are over 190 steps. Don't stop the Check/Repair.
- If error 3265 messages occur during the Check/Repair process, click Yes as many times as needed to finish with the repair process. (You can also try clicking on No repeatedly.)
- If an Error.Log is created at the end of the Check/Repair process, close it and run Check/Repair again.
- Most of the time, at the end of the second pass through Check/Repair there is no Error.Log because all the problems were fixed.
2. Try Legacy again and if the program is still gives error 3265, proceed with the following steps.
- Click on File > Export > Export to a new Legacy Family File.Give your new family file a name and click Save and the Legacy Export screen will open.
- Click the Privacy Options button to open the Privacy Options screen.
- In the lower half of the screen, under Override Private Settings, click the Check All button and then click Save.
- In the Legacy Export screen check mark Include general To-Do items and then click Start the Export.
- If the AutoSource Reminder screen opens, click the Don't Assign a Source button.
- The export will begin. When it's complete click OK.
- When asked "Would you like to open the file you just export to?" click the Yes button.
- Use the new family file and delete the old one when you are satisfied with the results.
3. Try Legacy again. It should run without error 3265.
