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Error 3421
| Author: Reference Number: AA-00304 Views: 12221 Created: 2013-11-07 02:00 PM Last Updated: 2017-02-21 09:07 AM |
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There are several glitches that may popup in the family file from time to time and they can often be fixed by doing a Check and Repair of the family file.
1. Run File Maintenance - Check/Repair.
LEGACY: See the article "How to Check/Repair your family file - Legacy" at http://support.legacyfamilytree.com/article/AA-00749.
LEGACY 7.5 OR EARLIER: Click on File> File Maintenance > Check/Repair and follow the prompts. If the error messages occur during the Check/Repair process, click No to continue with the repair. You can also try clicking Yes in some instances. Do step 1 twice if errors are found. After doing step 1, try Legacy again. If the program works, you can stop here. No further repairs are needed. If the program still gives error 3021, proceed with the following steps.
2. If the above steps fails to fix the problem, export your records into a new Legacy family file:
- Click on File > Export > Export to a new Legacy Family File.
- Give your new family file a name and click Save and the Legacy Export screen will open.
- Click the Privacy Options button to open the Privacy Options screen. (For Legacy 7.5 and earlier select the Privacy tab.)
- In the lower half of the screen, under Override Private Settings, click the Check All button and then click Save.
- In the Legacy Export screen check mark Include general To-Do items and then click Start the Export.
- If the AutoSource Reminder screen opens, click the Don't Assign a Source button.
- The export will begin. When it's complete click OK.
- When asked "Would you like to open the file you just export to?" click the Yes button.
- Use the new family file and delete the old one when you are satisfied with the results.
3. If all else fails, restore your family file from your backup copy.
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