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Customer Number Won't Unlock Deluxe Features

Author: Reference Number: AA-00441 Views: 35190 Created: 2013-11-12 10:43 AM Last Updated: 2022-05-13 08:23 AM 0 Rating/ Voters

Legacy customer numbers are version specific. For example, a Legacy Family Tree 7.5 or Legacy 8 customer number will not unlock the deluxe features in Legacy Family Tree 9. A customer number will look something like 90-123-456-78 (for version 9); 80-123-456-78 (for version 8), and so forth. The dashes (hyphens) must be included, otherwise the customer number will not work.

Installation passwords, upgrade codes, and certificate or shop order numbers will not work either. Be sure you are using an actual Deluxe Customer Number. You can use your older Legacy customer number to purchase the current version of Legacy at a special discount price for owners of previous versions. You will then be issued a new customer number for the current version.

Please email if your customer number does not work.