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Legacy Charting - Access Violation Error

Author: Reference Number: AA-00581 Views: 12653 Created: 2013-11-21 10:31 AM Last Updated: 2016-10-03 03:48 PM 0 Rating/ 2 Voters

For Legacy Charting:

1. Click OK and hopefully everything should behave as expected. Try Legacy Charting again. If the Access Violation error persists, go to step 2.
2. Close Legacy Charting, reboot your computer and open Legacy Charting again.
If the problem persists, go to step 3.
3. Make sure that Legacy Charting is added to the Allowed or Permitted list of your anti-virus program and/or Internet security program. LegacyCharting.exe is located at:

     For 32-bit computers:  C:\Program Files\Legacy\LegacyCharting\LegacyCharting.exe
     For 64-bit computers:  C:\Program Files (x86)\Legacy\LegacyCharting\LegacyCharting.exe

For Legacy Charting 7.5:

1. Click OK and hopefully everything should behave as expected. Try Legacy Charting again. If the Access Violation error persists, go to step 2.
2. Close Legacy Charting, reboot your computer and open Legacy Charting again.
If the problem persists, go to step 3.
3. Make sure that Legacy Charting is added to the Allowed or Permitted list of your
anti-virus program and/or Internet security program. LegacyCharting.exe is located at:

     For all computers:  C:\Legacy\LegacyCharting\LegacyCharting.exe

4.  If the problem still occurs in Legacy Charting please close Legacy 7.5 and browse to C-Drive>Legacy>LegacyCharting7 and delete the entire LegacyCharting7 folder.  Download the last build of 7.5 here.