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Legacy Setup Was Not Completed Properly

Author: Reference Number: AA-00590 Views: 9892 Created: 2013-11-21 12:34 PM Last Updated: 2014-07-10 05:21 PM 0 Rating/ Voters

When you see the message: “Legacy setup was not completed properly. To fix this problem you should download and install the latest version available from our web site."

  1. If you can close the message and use Legacy successfully, there is no need re-download or re-install. Usually the message will not repeat after you reboot your computer.
  2. If you cannot use the program after closing the message; then download the most recent build, Legacy Family Tree from
  3. If you have the Deluxe Edition, download the free Standard Edition and unlock the Deluxe features at the prompt.
  4. If you have an earlier version of Legacy go to and download the final release (build). You may also wish to read "How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer" at
Use your customer number to unlock the deluxe features, if needed.