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1 I just bought Legacy Deluxe but didn't get a deluxe customer number Featured

If you ordered Legacy Deluxe online, your Deluxe Customer Number will be emailed to you by 5:00 p.m. PST the following business day. (We are closed weekends and major U.S. holidays.) If you lost your Deluxe Customer Number please contact us. The Deluxe Customer…

2 AU code not accepted in the Premium Edition

If the AU code isn't accepted when trying to enter it the first time in Internet > Check for Legacy Update, close Legacy and using Windows Explorer, navigate to the Legacy folder on your hard drive. Delete the Legacyx.lic file (where x is the Legacy version…

3 AVG - Disable Resident Shield

The Resident Shield is the main component protecting you from viruses. It scans accessed files and if a virus is found, the access to the file is blocked. This applies to executing infected programs, as well as to opening of infected documents or any other…

4 Can't uninstall Legacy because of INSTALL.LOG error

When you cannot uninstall Legacy because of the “Could not open INSTALL.LOG file” or similar INSTALL.LOG error message: • If you only installed Legacy 8.0 and never had an earlier version of Legacy: Please visit Uninstall - how to do a complete and…

5 Cannot update from Legacy Home tab

1. The ability to update from the Legacy Home tab is a Deluxe feature. Make sure that your Deluxe features are unlocked. To verify this in Legacy 8.0, please click on Help and select About Legacy. The small Legacy screen will show either Deluxe Edition or…

6 Clean Reinstall Legacy v7.5 and earlier

If you are re-installing on a Windows 8, Windows 7 or Windows Vista computer please review http://support.legacyfamilytree.com/article/AA-00897 before proceeding. Also make sure that you have your deluxe customer number. You can find that by going to Help…

7 Disconnected when downloading

Disconnected when downloading The Legacy installation file is large and persons with dialup connections frequently get disconnected from the Internet because of the long download time (sometimes measured in hours). DSL and cable modem connections work best.…

8 Downloads for Previous Versions of Legacy Family Tree

Downloads for Previous Versions of Legacy Family Tree The following downloads are free. Use your customer number to unlock the Deluxe features. Customer numbers are version specific (e.g., a Legacy 6.0 customer begins with a "6" and will only unlock version…

9 Error 3163 when opening/converting family file in Legacy 8

If you get error 3163 when opening and converting a family file in Legacy Family Tree 8.0: 1. Start over in your previous version of Legacy. It should still be installed on your computer. 2. Open the original, unconverted version of the family file or restore…

10 Free Legacy 8 Beginners Video Training

If you are new to Legacy 8, we recommend that you watch the free "Legacy for Beginners" training video at http://www.legacyfamilytree.net/videos/beg8/LegacyForBeginners.html. You may find that http://legacy-videos.s3.amazonaws.com/webinars/newinlegacy8.mp4…