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Cannot find Legacy.exe or Legacy.exe is missing - Can't start Legacy after updating

Author: Jim Terry Reference Number: AA-01023 Views: 7969 Created: 2015-09-02 08:34 AM Last Updated: 2016-05-26 10:37 AM 100 Rating/ 1 Voters

Cannot find Legacy.exe or Legacy.exe is missing - Can't start Legacy after updating

A great many Legacy users with the Avast anti-virus program cannot start Legacy after updating. The solution is to re-install Legacy. You can download the most recent version of your Legacy Family Tree program, free from the following link:

Legacy: http://www.legacyfamilytree.com/DownloadUpdate.asp

Legacy 7.5 or earlier: http://support.legacyfamilytree.com/article/AA-00899 and download the final release (build) of your version. You may also wish to read "How to Install Legacy 7.5 or earlier on a Windows 8, Windows 7 or Windows Vista computer" at http://support.legacyfamilytree.com/article/AA-00897.

One Legacy user explained "Issue resolved. My anti-virus program simply did not like the Legacy.exe file in the download and quarantined it." She added Legacy.exe to the allowed or safe list and Legacy worked. Please consult your anti-virus program's help file for the steps.