There is no one cause for run-time error 5. Here are the steps to try:
1. Do a clean re-installation of Legacy.
2. Run File Maintenance - Check/Repair. Click on File> File Maintenance > Check/Repair and follow the prompts. See http://legacyfamilytree.host4kb.com/article/AA-00749.
• If the above steps do not resolve Error 5:
1. Make sure that your Windows operating system has all Service Packs installed. Use the Windows Update tool in the Control Panel.
2. Disable all other programs that may be running in the background (anti-virus, download managers, Instant Messengers, etc.), then update your Legacy program.
3. Reset Legacy’s temporary folder by clicking on Options > Customize > Locations. Next, click the Reset button for the Location of Temporary File.
4. If the above steps fails to fix the problem, export your records into a new Legacy family file:
- Click on File > Export > Export to a new Legacy Family File.
- Give your new family file a name and click Save and the Legacy Export screen will open.
- Click the Privacy Options button to open the Privacy Options screen.
- In the lower half of the screen, under Override Private Settings, click the Check All button and then click Save.
- In the Legacy Export screen check mark Include general To-Do items and then click Start the Export.
- If the AutoSource Reminder screen opens, click the Don't Assign a Source button.
- The export will begin. When it's complete click OK.
- When asked "Would you like to open the file you just export to?" click the Yes button.
- Use the new family file and delete the old one when you are satisfied with the results.
Try Legacy again. It should run without error 5. If it still gives error 5 try the repair steps for crashing and freezing at http://legacyfamilytree.host4kb.com/article/AA-00865.
