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Legacy Family Tree "can't initialize..." when installing

Author: Jim Terry Reference Number: AA-00902 Views: 6256 Created: 2014-07-10 03:34 PM Last Updated: 2014-07-10 03:34 PM 0 Rating/ Voters
"Can't initialize..." when installing

From time to time we see problems with anti-virus programs and spyware scanners removing Windows system files that Legacy needs to run. Most frequently, the files removed are the cia*.* files and actbar.ocx.

  • When you download/install Legacy, make sure you have all other programs shut down.
  • Make sure your anti-virus and anti-spyware programs are temporarily disabled.
  • We've noticed that the anti-spyware programs aren't even allowing Legacy to be installed.
  • Be very careful about what files you let the anti-spyware program remove.

Here are the steps that many users take to download and install Legacy when they have problems:

  • Temporarily disable your computer's firewall.
  • Temporarily disabled your anti-virus and anti-spyware programs and then download/install Legacy Family Tree.
  • Give your anti-virus and anti-spyware programs permission for Legacy Family Tree and don't let them remove Legacy files.
  • In addition, some Legacy users have opted to uninstall their anti-virus and anti-spyware programs and replace them with other less aggressive programs.