From time to time we see problems with anti-virus programs and spyware scanners removing Windows system files that Legacy needs to run. Most frequently, the files removed are the cia*.* files and actbar.ocx.

• When you download/install Legacy, make sure you have all other programs shut down.
• Make sure your anti-virus and anti-spyware programs are temporarily disabled.
• We've noticed that the anti-spyware programs aren't even allowing Legacy to be installed.
• Be very careful about what files you let the anti-spyware program remove.

Here are the steps that many users take to download and install Legacy when they have problems:

• Temporarily disable your computer's firewall.
• Temporarily disabled your anti-virus and anti-spyware programs and then download/install Legacy Family Tree.
• Give your anti-virus and anti-spyware programs permission for Legacy Family Tree and don't let them remove Legacy files.
• In addition, some Legacy users have opted to uninstall their anti-virus and anti-spyware programs and replace them with other less aggressive programs.