Error Messages & Problems

There could be three possible causes: • Try closing your programs and restarting your computer. Add-on programs (Legacy Charting, Legacy FamilySearch, Gen Smarts, TreeDraw, etc.) use the Legacy family file and if they are running you will get the "Family…

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Some damaged files need to be removed and then a reinstallation to fix the frmMDIMain error. Before you begin, backup your family file and multimedia (pictures, sound, video, etc.) to a safe place. 1. Browse into the Legacy folder on your hard drive: For…

How Notes Are Formatted in a GEDCOM File: In a GEDCOM file, multiple-line notes are supposed to be broken in the middle of a word at the end of each line. For example, this is how a small note might look in the file: Aunt Mary spent most of her ti me knitting.…

1. Close Legacy, then reboot your computer and try Legacy. Sometimes this is all you need to do. 2. Close Legacy and run the Legacy update from our website, even if you have the current update. Go to http://www.legacyfamilytree.com/DownloadUpdate.asp 3. In…

There were some users who are having problems with Legacy not finding the Geo Database even after they have downloaded and installed it. 1. Download and install the Legacy update. Be sure you are signed on to your computer as an Administrator. 2. Please download…

The message that you are getting that says "GeoDBSetup.exe is not a valid Win32 application" is probably because: 1. Your download of the LegacyGeoDBSetup.exe file was incomplete or corrupted. 2. Or, hardware incompatibility (not as likely, but a possibility).…

• If you have Panda Cloud, please do these steps: 1. Access the Panda Data Shield. 2. Select Settings. 3. Find the Permissions section (list of allowed & denied applications). 4. Find Legacy.exe (it will probably show as denied). Switch to Allow. 5.…

How did "Legacy NFS Sources" get added to my Family Tree at FamilySearch? Many users have mistakenly concluded their Legacy Family Tree program has added hundreds, and sometimes thousands, of sources to their Family Tree at FamilySearch.org without their…

How do I find family files on my computer? Legacy files that contain family data come in two types: Legacy family files with the extension .FDB (as in family database). These files are the primary data file for your genealogical information. Legacy family…