Error Messages & Problems

When a person appears twice on a chart or twice in a report, and there are no duplicate records to merge, there are four possibilities: 1. If you descend from an ancestor through two of his children, the ancestor will appear twice on Pedigree Charts and in…

Invalid Ordinance Request There might be more than one answer: • An ordinance is not valid if it was performed before the appropriate age. • You may not request to do ordinances out of order. • This known issue with printing FORs comes from people accidentally…

• Various LEAD Errors are reported from time to time. For example: LEAD Errors 20001, 20002, 20009, etc. or "Not enough memory available", or "Invalid height/width", or "Invalid bitmap handle", etc. They are easy to fix once you identify the picture or…

Legacy Family Tree 9 is the newest version of our program. By default it installs to C:\Program Files\Legacy (32-bit pc's) or C:\Program Files (x86)\Legacy (64-bit pc's). It does not overwrite the directory for Legacy Family Tree 7.5 or earlier, which by…

For Legacy Charting: 1. Click OK and hopefully everything should behave as expected. Try Legacy Charting again. If the Access Violation error persists, go to step 2. 2. Close Legacy Charting, reboot your computer and open Legacy Charting again. If the problem…

The free Standard Edition of Legacy and Legacy Charting will allow for only 4 generations in charts. If you have the Deluxe Edition and still are getting only 4 generations, please make sure you have the Deluxe features unlocked in Legacy by going to Help…

The PDF page width limit is 200 inches. This is an industry standard limit, not one imposed by Legacy. Click on Appearance and experiment with the settings for Themes, Box Items and Sizing Options. The right combination of font sizes and spacing, etc. can…

We have observed that if you delete a family file, when you click on File > Open File > "Have Legacy create a list of files to choose from" that the name of the deleted (or moved) file will still be in the list. If you click on the deleted file name,…

Legacy corrupted my family file when I opened/converted it. Your family file probably had existing errors that resulted in additional corrupted data, scrambled links or lost sources, etc. when it was converted to the latest build of Legacy. The solution is…

"Can't initialize..." when installing From time to time we see problems with anti-virus programs and spyware scanners removing Windows system files that Legacy needs to run. Most frequently, the files removed are the cia*.* files and actbar.ocx. When you…