Error Messages & Problems

This error is caused by a problem with your .hdb file (the file that controls the hints). To fix this error you will need to reset the .hdb file. To do this close Legacy and browse to the location of your family file (by default this is Documents>Legacy…

1. Please update your Legacy program. LEGACY: http://www.legacyfamilytree.com/DownloadLegacy.asp LEGACY 7.5 OR EARLIER: http://support.legacyfamilytree.com/article/AA-00899 and download the final release (build) of your version. You may also wish to read…

Several users have reported this problem with the Legacy installation. Please try restarting your computer and then after the restart try installing Legacy again. If the problem still occurs after the restart try signing in as administrator, disable all anti-virus/security…

1. Please run ScanDisk on your computer 2. Then uninstall Legacy, restart your computer and reinstall Legacy. 3. If you reinstall Legacy from your CD or a saved Legacy setup file on your hard drive, download and install the latest Legacy update file. LEGACY:…

There are several ways to work around the error 75 problem at FHCs. The person with Administrative rights can: • Legacy 7.5: Upgrade to the current version of Legacy. Legacy's FamilySearch tools in Legacy 7.5 are not being updated. Legacy's most recent…

Error 75 is tricky because it seems to have more than one trigger. Error 75 means that Legacy does not have rights or access to a file. Often this is caused when Legacy is trying to access a network file it doesn't have proper access to either because of…

In Legacy, click on Options on the menu and select Customize. Next click on the Locations tab and then click the Reset button for "Location of temporary files." This should fix error 76. If it does not fix error 76, a clean re-installation of Legacy might.…

Error 9 - Subscript out of range There are various causes for this error. Often all you have to do is restart and the Error 9 will not repeat. If Error 9 continues to be a problem: 1.Please update your Legacy program: LEGACY: http://www.legacyfamilytree.com/DownloadUpdate.asp…

1. With Legacy closed, into the Legacy\Timelines folder on your hard drive. LEGACY: Open your Documents folder and browse into the Legacy Family Tree\_AppData\Timelines sub-folder/ LEGACY 7.5 OR EARLIER: C:\Legacy7\Timelines 2. Next, delete the folder for…

Error 91 - Backing up: The backup problem that some of our users experience has discussed many times on the Legacy User Group and our technical support staff has worked frequently with users who get this problem. So far we have not been able to duplicate…