Error Messages & Problems

Legacy Family Tree Hints has stopped working 1. Delete the Legacy9 folder located at C-Drive>Program Files(X86)>Legacy9 and then try downloading Legacy from the following site: http://www.legacyfamilytree.com/DownloadNewLegacy9Deluxe.asp 2. After Legacy…

Legacy Freezes or Hangs 1. First check to see if there are any windows opened behind the main Legacy screen that need closed or if there are minimized windows at the bottom of the Legacy screen. 2. Close your file and re-open it. Click on File > File Maintenance…

When Legacy will not run and your get the message: Legacy Genealogy Software for Windows has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Update critical…

1. Click on the Options button (has a pencil, ruler and triangle) in the upper right of the Legacy Home tab and select Options... > Allow Legacy to connect to the Internet to retrieve Legacy News items and to check for updates. 2. Make sure you are running…

If Legacy won't install from your CD, check your computer settings before requesting a replacement. The following example is for a Windows 7 operating system. Please adapt these steps to your operating system as needed by consulting your Windows Help system.…

Legacy opens the to the Sample file automatically and I can't get out of it. 1. Click on Options > Customize > 12. Other Settings. 2. Scroll down to 12.5 Message boxes and click Turn on or off Optional Reminder Messages.... 3. Select the Messages tab.…

When you get "Error opening the Event Initialization file. C/Windows/System32/config/systemprofile/documents/Legacy Famil Tree/AppData/DBM/Legacy14.dbm is not a vaild path" and "Error opening Profile" see visit Microsoft Support. Repairing your Windows Registry…

The LegacyX.exe error only happens on computers with Windows XP. The only solution we know is to install Legacy on a computer with Windows Vista or higher, or to upgrade your operating system because Windows XP is no longer supported by Microsoft.

It seems that for some people, the program TeamViewer is interfering with Legacy populating the Master Lists. If you're experiencing this problem and have TeamViewer running, please close TeamViewer. Other programs may also interfere in this way. If you don't…

To get your Master Sources to reappear click on View on the menu bar and select Master Lists > Source. Next remove the check marks from any of the boxes in the 'Show Only' area below the Help button on the right side of the screen. Once you do this, all…