Error Messages & Problems

• The “Not a valid Win32 application” issue can be caused by a couple of things: • File is corrupt, bad, or missing. • Hardware incompatibility (maybe, can happen but not as likely as a bad file). If the Legacy setup file is corrupt, incomplete…

OLE2.DLL is not a file that Legacy installs. It's a Windows system file. Please try these steps: 1. Reboot your computer. Sometimes this is all that is necessary. 2. Download and save the Legacy setup file from our website at to your hard drive. LEGACY: http://www.legacyfamilytree.com/DownloadLegacy.asp&

PDF Error - Font has not been set Please download PDF_fix.zip from http://www.legacyfamilytree.com/_downld/controls/PDF_fix.zip . Next extract the files in PDF_fix.zip and save them into the Legacy folder on your hard drive. LEGACY: 32-bit WINDOWS COMPUTERS…

When you import information from a GEDCOM file containing references to picture, sound, video, and other files, Legacy needs to know where they are located on the new computer. Ask the individual who gave you the GEDCOM file to provide the media files also…

First, with Legacy closed, open your Documents folder and browse into the \Legacy Family Tree\_AppData\Usr sub-directory. Next, delete the RptProbs.usr and ProbsList.usr files. They will be recreated when you go back to the Potential Problems Report. If that…

First, with Legacy closed, go to the Legacy folder on your hard drive. Delete the RptProbs.usr and ProbsList.usr files. They will be recreated when you go back to the Potential Problems Report. If that doesn't help, go back to the folder, delete the two files…

1. Make sure that your printer is turned on and that it’s properly connected to your computer. If you are on a home network, make sure the printer is available across your network. Then reboot your computer and retry printing from Legacy, this is often…

Printer Setup Error 32757 'The common dialog function was unable to lock the memory associated with a handle.' 1. Make sure that your printer is turned on that it’s properly connected to your computer. Then reboot your computer and retry printing from Legacy,…

Right click the Legacy shortcut icon on your desktop and go to Properties and then go to the Compatibility tab. At the bottom put a check mark in the *Run this program as an administrator* That will set the option permanently. Now try and open Legacy as it…

Research Guidance is missing. Where did it go? It has been moved. There are three ways to open it. • From the Tools menu 1. Click on Tools. 2. Next click on Other Tools > Research Guidance and the Research Guidance screen will open. • From Family View…