Error Messages & Problems

121	How to Update Legacy All updates within a version number are always free. We recommend that you update Legacy whenever a new build is released. These updates contain bug fixes and minor enhancements that will make Legacy work better for you. If you are a Deluxe customer you can…
122	HTTP Error 404 - File not found when updating from within Legacy Exit Legacy and Click Here to download the full setup directly from our web site. Run/open the file to install. If you still experience problems, please reset your firewall permissions to allow Legacy downloads and delete your web browser's temporary internet…
123	I can't find my family file in 7.5 or earlier Legacy does not typically delete files; rather it just loses track of where they are. This is rare, but it can occasionally happen during installation or updating. Legacy files that contain family data come in two types: • Legacy family files have the extension…
124	I created a GEDCOM but don't know where it was saved "I created a GEDCOM file but don't know where it was saved." To find the GEDCOM file you just made, return to the 'Export GEDCOM File' screen, which will show you where the file is stored. Click on File > Export To > GEDCOM File. Click the 'Select File…
125	I have missing media files (attached pictures and documents that can't be found) I have missing media files (pictures and documents, etc. that are supposed to be attached to my family file). As you add pictures, sound and video files, and other multimedia files, Legacy keeps track of their names and where they are located. If you ever…
126	I lost my family file Quick and Easy: 1. Click on the blue circle in the upper left corner of Legacy. You might have customized Legacy to have a system menu instead of the blue circle. If this is the case please click the word system at the top left instead of the blue circle.…
127	I made a backup file but don't know where it was saved "I made a backup file but don't know where it was saved." To find the backup file you made, return to the "Customize Backup" screen, which will show you where the file is stored. Look at the "Currently:" lines under the Data Backup and Media Backup buttons…
128	Icons Missing from Main Toolbar - v7.5 and earlier 1. In the Legacy Family Tree 7.0 program, please right-click on the main toolbar at the top of the Legacy screen. The Customize Main Toolbar screen appears. 2. To add the additional icons to the toolbar, drag them from the Available Toolbar Buttons box at…
129	In set-up I am asked for a password and I don't have one - Legacy 7.5 The installation password for Legacy 7 is: legacy7
130	Individual "#" Not Found This often occurs after importing GEDcoms from sites such as Ancestry, Family Search, etc. If you have the Deluxe Edition, go to Tools > Renumber RINs. If you have the Standard Edition, go to File > Export To > Legacy file and export to a new file.…

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